[Gina]

If you haven't heard about this you will soon. An Australian Jeep Grand Cherokee owner actually created a music video after being told by his dealership to bugger off.

Not surprised if what he says is actually true. His 2013 Grand Cherokee has been towed several times along with a slew of other issues like having the car pull to the left.

Maybe FCA will take note and improve their customer service because Jeep is one of the largest money makers.

Let's hope the first batch Wrangler JL's doesn't turn out to be a batch of lemons.

 

[gladiator]

In the past this has proven to be a winning strategy. There was that one guy with a Kia Soul that made a video which went viral... taking on the sort of momentum this one has so far. He'll get what fair coming to him, can't wait to see that positive outcome.

 

[HighRider]

Is nothing else we'll see customer service improve for Chrysler Australia. Only time will tell because they have not commented about reimbursing the guy.

Chrysler’s Australian arm issued a statement saying that it would not discuss individual cases and customers, though, we’re getting the feeling that everyone else is already discussing it…

 

[gladiator]

That's the textbook approach with companies, being very open about those exchanges might backfire on them. Seen this recently with UPS, all we'll end up hearing about is the end result whether that be good or bad.

But with the attention on them, giving the guy what he wants is the easiest way for them to end it.

 

[jeepers]

Often I feel like companies do nothing unless their sales are being affected. We know that Jeep has poor quality ratings but people don't seem to care and consequently Jeep doesn't either. I think the same thing applies here. Unless this affects sales, it won't matter.

 

[gladiator]

Often I feel like companies do nothing unless their sales are being affected. We know that Jeep has poor quality ratings but people don't seem to care and consequently Jeep doesn't either. I think the same thing applies here. Unless this affects sales, it won't matter.

That's the way i've always understood it to be and it makes sense , they need to make profit and cut losses, no point putting more into it when you don't absolutely need to.

Usually those consistent imporvements happen high up the food chain.

 

[HighRider]

This does make be think twice about extended warranty. Sometimes you get a lemon and sometimes you don't but maybe I should take precaution.

 

[gladiator]

This does make be think twice about extended warranty. Sometimes you get a lemon and sometimes you don't but maybe I should take precaution.

Better safe than sorry, paying a couple thousand for years of extended warranty can easily pay for itself with a couple major jobs and after that it's all winning.

 

[Gina]

I'm having second thoughts about Jeep after reading a few more comments from other people. Maybe I'll wait a year or two after the initial release so all the bugs are worked out before buying a jeep.

 

[gladiator]

I'm having second thoughts about Jeep after reading a few more comments from other people. Maybe I'll wait a year or two after the initial release so all the bugs are worked out before buying a jeep.

That's just about the best thing to do, unless you're confident in a dealer or dealers around you, but from experience, that isn't common at all.

 

[Sic]

FCA australia has actually been in a ton of hot water recently, something about fraud or money skimming or something... might be involved

 

[Gina]

Weird year. FCA under-reported deaths and injury claims and then there's VW and now this.

 

[gladiator]

Weird year. FCA under-reported deaths and injury claims and then there's VW and now this.

I bet they strategically did it to not take away from peak times that sales happen. Got to protect the bottom line no matter what.

 

[Sic]

the under reporting thing was because they weren't finding things, not some malicious attempt to keep bad press away.

 

[gladiator]

the under reporting thing was because they weren't finding things, not some malicious attempt to keep bad press away.

That is probably true, when you factor in what goes into the process of finding issues, it's not something that happens over night, these things take time.

 

[jeepers]

FCA just isn't doing well right now. I'm nervous for them.

The under reporting thing seems to pale in contrast to what GM did last year, and what VW is currently embroiled in.

 

[HighRider]

Took a look at their Q3 results and there's a 5% rise compared to last year. Not really doing all that bad compared to last year.

 

[gladiator]

I am seeing more and more of them on the road so that says something and the overall response is positive.

Plus the compact luxury segment only continues to grow, the Q3 should continue this growth.

 

[JeepFan]

i remember when the Q3 was first coming out and they were lucky to get in early on the luxury CUV trend with a solid product. But the coming years will be a real test with how many rivals have come online, already Lexus has passed MB in U.S. sales.

 

[Gina]

I am seeing more and more of them on the road so that says something and the overall response is positive.
.

Your seeing more and more Jeeps on the road? Haven't been seeing a difference where I live.